Job Description
Position Summary
The Desktop Support Technician I provides frontline technical support for end users in a Windows-based enterprise environment. This role is responsible for installing, configuring, troubleshooting, and maintaining desktop and laptop computers, peripheral devices, and standard business applications. The technician serves as a key point of contact for IT-related issues, delivering excellent customer service while resolving hardware, software, and connectivity problems in a timely manner.
Key Responsibilities
+ Provide Tier 1 desktop support for Windows-based workstations, laptops, and peripheral devices.
+ Respond to and resolve service requests and incidents through the organization's ticketing system.
+ Install, configure, and support Windows operating systems, Microsoft 365 applications, and standard business software.
+ Troubleshoot hardware issues involving desktops, laptops, monitors, docking stations, printers, scanners, a...
The Desktop Support Technician I provides frontline technical support for end users in a Windows-based enterprise environment. This role is responsible for installing, configuring, troubleshooting, and maintaining desktop and laptop computers, peripheral devices, and standard business applications. The technician serves as a key point of contact for IT-related issues, delivering excellent customer service while resolving hardware, software, and connectivity problems in a timely manner.
Key Responsibilities
+ Provide Tier 1 desktop support for Windows-based workstations, laptops, and peripheral devices.
+ Respond to and resolve service requests and incidents through the organization's ticketing system.
+ Install, configure, and support Windows operating systems, Microsoft 365 applications, and standard business software.
+ Troubleshoot hardware issues involving desktops, laptops, monitors, docking stations, printers, scanners, a...
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