Job Description
Description
We are seeking a Desktop Support Analyst to provide Tier II technical support in a highly networked environment with extensive hardware infrastructure. This role is ideal for a hands-on IT professional who enjoys troubleshooting, supporting end users, and maintaining a wide range of network-connected systems and equipment.
Key Responsibilities
+ Provide Tier II desktop and help desk support for onsite users
+ Troubleshoot hardware, software, and network-related issues
+ Support, maintain, and diagnose physical IT equipment, including switches, servers, routers, cameras, ID systems, and control systems
+ Assist with Active Directory and Group Policy administration at a Tier II level
+ Manage, organize, and track IT equipment inventory
+ Deliver strong customer service and timely technical support to end users
+ Document issues, resolutions, and service activity within a ticketing system
Tech...
We are seeking a Desktop Support Analyst to provide Tier II technical support in a highly networked environment with extensive hardware infrastructure. This role is ideal for a hands-on IT professional who enjoys troubleshooting, supporting end users, and maintaining a wide range of network-connected systems and equipment.
Key Responsibilities
+ Provide Tier II desktop and help desk support for onsite users
+ Troubleshoot hardware, software, and network-related issues
+ Support, maintain, and diagnose physical IT equipment, including switches, servers, routers, cameras, ID systems, and control systems
+ Assist with Active Directory and Group Policy administration at a Tier II level
+ Manage, organize, and track IT equipment inventory
+ Deliver strong customer service and timely technical support to end users
+ Document issues, resolutions, and service activity within a ticketing system
Tech...
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