Job Description
Description
Job Description • Computer imaging and upgrades. • PC’s and printer deployment. • Windows 11 upgrades. • Wyse terminal setup and configuration. • MDM migrations (Intune) • Clinical software installations. • Customer service and communication • Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion. • Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures. • Provide exemplary customer service across all levels of the organization; embrace a “never-say-no” attitude when addressing customer issues. • Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT. • Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities): • Critically analyze system failures and quickly determine remedies so as to provid...
Job Description • Computer imaging and upgrades. • PC’s and printer deployment. • Windows 11 upgrades. • Wyse terminal setup and configuration. • MDM migrations (Intune) • Clinical software installations. • Customer service and communication • Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion. • Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures. • Provide exemplary customer service across all levels of the organization; embrace a “never-say-no” attitude when addressing customer issues. • Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT. • Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities): • Critically analyze system failures and quickly determine remedies so as to provid...
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