Job Description
Overview
The IT Helpdesk Support Technician II plays a critical role in providing advanced technical support for IT systems, applications, and infrastructure. This position involves diagnosing and resolving complex hardware, software, and network issues, ensuring smooth operations for end users. The ideal candidate will implement IT service management (ITSM) best practices, work with cross-functional teams, and contribute to continuous improvement efforts within the organization.
Responsibilities
The IT Helpdesk Support Technician II plays a critical role in providing advanced technical support for IT systems, applications, and infrastructure. This position involves diagnosing and resolving complex hardware, software, and network issues, ensuring smooth operations for end users. The ideal candidate will implement IT service management (ITSM) best practices, work with cross-functional teams, and contribute to continuous improvement efforts within the organization.
Responsibilities
- Provide advanced technical support for complex IT systems, applications, and infrastructure.
- Monitor and resolve assigned tickets, along with escalated tickets within SLA .
- Support vulnerability remediation on end-user machines.
- Uninstall non-compliant software on end-user devices and coordinate with the IT Software Management team.
- Troubleshoot and configure network connections, deskt...
Ready to Apply?
Take the next step in your AI career. Submit your application to RealPage, Inc. today.
Submit Application