Job Description
Description
Primary responsibility for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Key Responsibilities:
Troubleshoot and resolve escalated support issues onsite and remotely
Ensure support tickets are resolved in accordance with SLAs and company procedures
Configure hardware/software to customer specifications
Author and maintain internal support documentation
Deliver support for des...
Primary responsibility for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Key Responsibilities:
Troubleshoot and resolve escalated support issues onsite and remotely
Ensure support tickets are resolved in accordance with SLAs and company procedures
Configure hardware/software to customer specifications
Author and maintain internal support documentation
Deliver support for des...
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