Desktop Support Specialist

Direct message the job poster from KTek Resourcing

Key Responsibilities:

• Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels.
• Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise.
• Efficiently manage the stock room, maintaining optimal inventory levels and organization.
• Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking.
• Deliver hands-on support at the site for all IT-related needs, acting as the crucial ‘hands and feet’ for on-site assistance.
• Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies.
• Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities.
• Exhibit excellent written ...