Job Description

About the Company
We are seeking an Onsite Deskside Support Technician professional to provide end-to-end IT support for desktop, laptop, and end-user computing environments. The role involves hands-on deskside and remote support, incident management, IMAC activities, and ensuring high service levels for business users, including VIP support.
About the Role
We are seeking an Onsite Deskside Support Technician professional to provide end-to-end IT support for desktop, laptop, and end-user computing environments. The role involves hands-on deskside and remote support, incident management, IMAC activities, and ensuring high service levels for business users, including VIP support.
Responsibilities
Provide L1/L2 deskside and remote support for desktops, laptops, printers, and peripherals
Troubleshoot hardware, software, OS, and connectivity issues (LAN, Wi-Fi, VPN)
Perform IMAC (Install, Move, Add, Change) and break/fix activities
Manage desktop lifecycle: OS imagin...

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