Desktop Support Specialist

Overview:

We are looking for a skilled Desktop Support Specialist to provide end-user hardware support, manage IT assets, and ensure smooth day-to-day IT operations. The role involves desk side support, hardware break-fix services, inventory and supplier management, and coordination with internal and external stakeholders while delivering excellent customer service.

Roles & Responsibilities

• Provide hardware break-fix support, primarily through whole unit replacement when required
• Deliver deskside and end-user support as per defined service standards
• Execute hardware installations, upgrades, and configuration changes
• Manage and maintain on-site spare parts and equipment
• Troubleshoot and resolve issues across Macintosh, Windows, Linux, and mobile platforms
• Interface effectively with end users, management, VIP users, and local technical teams
• Ensure adherence to defined IT processes, work instructions, and ...