Job Description

We are seeking a motivated and innovative Junior Desktop and Application Support Engineer to join our dynamic IT team. This role offers an exceptional opportunity to gain hands-on experience across diverse technology platforms while working alongside experienced senior engineers in a supportive environment.
Key Responsibilities:
  • Desktop & End-User Support:
    • Provide first- and second-line technical support for desktop, laptop, and mobile devices
    • Troubleshoot and resolve hardware, software, and connectivity issues across Windows, macOS, and Linux operating systems
    • Manage user account creation, modifications, and access permissions
    • Install, configure, and maintain desktop applications and software updates
    • Document support tickets with detailed resolution steps and maintain accurate records
  • Network & Infrastructure Support:
    • Support and maintain Meraki-based LAN and WiFi infrastructure
    • Assist with netwo...

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