Desktop Support Senior Associate

General L1 technical support for hardware and MS Office packages Answer technical support calls, resolving and escalating to other support groups Provide support based on email and self service requests. Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience