Job Description

Job#: 3039115

Job Description:

Desktop Support

Location: St. Paul, Minnesota (Onsite)

Role Overview

This position provides in-person, walk-up technical support to associates. The role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools. The technician will triage and resolve incidents and requests, perform hands-on troubleshooting, support meeting and event A/V needs, and contribute to knowledge documentation.

Key Responsibilities
  • Provide walk-up and scheduled in-person support for associates.
  • Deliver a professional and patient customer experience.
  • Explain technical issues in user-friendly language.
  • Support Windows, macOS, Android, and iOS devices.
  • Provide hands-on support for laptops, desktops, printers, and peripherals.
  • Install, configure, and troubleshoot Microsoft 365 Suite and other applications.
  • Perform basic troubleshoo...

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