Job Description
*** Very long term project; initial PO for 1 year but expect to go for 3-4 years ***Webcam Interview*** Primarily remote; rare onsite visits; need 3 references
Job Description: Tasks
+ Provide timely and consistent IT phone-based user support
+ Maintain high-quality end-user experience
+ Meet real-time service objectives (RSOs)
+ Ensure proper documentation and escalation of incidents and requests
+ Respond to incidents and service requests within defined RSOs
+ Document troubleshooting steps and resolutions
+ Escalate issues appropriately
+ Maintain knowledge base accuracy
+ Follow security and identity verification procedures
+ Provide knowledge transfer
Minimum Qualifications
+ High school diploma/GED with four (4) years' experience in Technical Support roles
+ An Associates degree substitutes for 2 years of experience
+ A Bachelor's degree substitutes for 4 years o...
Job Description: Tasks
+ Provide timely and consistent IT phone-based user support
+ Maintain high-quality end-user experience
+ Meet real-time service objectives (RSOs)
+ Ensure proper documentation and escalation of incidents and requests
+ Respond to incidents and service requests within defined RSOs
+ Document troubleshooting steps and resolutions
+ Escalate issues appropriately
+ Maintain knowledge base accuracy
+ Follow security and identity verification procedures
+ Provide knowledge transfer
Minimum Qualifications
+ High school diploma/GED with four (4) years' experience in Technical Support roles
+ An Associates degree substitutes for 2 years of experience
+ A Bachelor's degree substitutes for 4 years o...
Ready to Apply?
Take the next step in your AI career. Submit your application to MSys Inc. today.
Submit Application