Job Description
*** Mode of Interview :- Webcam interview*** Very long term project (initial PO for 1 year but expected to go for multiple years)***Onsite( 5days per Week Onsite) at Jackson-MS *** Need 3 verifiable references***
Job Description :-
+ Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
+ Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
+ Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
+ Experience in interacting with Client program areas and technical staff regarding business and information technology needs.
+ Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
+ Experience with escalating issues and id...
Job Description :-
+ Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
+ Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
+ Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
+ Experience in interacting with Client program areas and technical staff regarding business and information technology needs.
+ Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
+ Experience with escalating issues and id...
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