Job Description

Investec – Where Out of the Ordinary Happens


At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.


Description of role and key responsibilities

  • Provide desktop technical support of the end user estate.

  • Ensure that all emails, calls and walk-ups are logged in the ITSM system for incident/requests/problems.

  • Ensure completion of Incident, Request and Task tickets within agreed SLA's.

  • Ensure a high level of customer service is delivered to end users and ensuring that Key performance indicators are met.

  • Enhance Knowledge Management within the team by docu...

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