Desktop Support EUC L1

Job Description

Scope of the work is mentioned below:

• Onsite support
• Break Fix support
• IMACD Services
• Onsite end user software support services
• Deskside software Support
• Refresh & Disposal
• Hands & Feet Support
• Warehouse and Technology Support Services

Service Description

• Provide support for customer-approved end user devices such as desktops, laptops, and printers.
• Provide priority assistance to VIP users when feasible
• Provide IMACD and administrative support – Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems.
• Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers.
• Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team.
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