Job Description
Job Title: Desktop Support Engineer (Hong Kong / Japan):
Position Description
Background: We have regional project covering nearly 9000 users across all of APAC. Support engineer will be a hands-on member and will be an internal customer facing role, which requires excellent communication and prioritization.
Key Responsibilities
• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Use standard Microsoft tools like Process Explorer, Handle, MS Office
• Troubleshoot user desktop environment to achieve project goals
• Support various LOB users through direct end user support or through project that deliver changes to the end user environment.
• Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment.
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corp...
Position Description
Background: We have regional project covering nearly 9000 users across all of APAC. Support engineer will be a hands-on member and will be an internal customer facing role, which requires excellent communication and prioritization.
Key Responsibilities
• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Use standard Microsoft tools like Process Explorer, Handle, MS Office
• Troubleshoot user desktop environment to achieve project goals
• Support various LOB users through direct end user support or through project that deliver changes to the end user environment.
• Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment.
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corp...
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