Job Description
Key Responsibilities
Manage desktop device incidents (hardware and software) through to resolution.
Manage IMAC and desk-side support services, including hard and soft break-fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, manage, optimise and maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.
Antivirus Management on all workstation...
Manage desktop device incidents (hardware and software) through to resolution.
Manage IMAC and desk-side support services, including hard and soft break-fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, manage, optimise and maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.
Antivirus Management on all workstation...
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