Desktop Support Engineer

Job Title: Desktop/Technical Support Engineer L1

Experience – 1-2Y

- Attend all the tickets forwarded by Service Desk and Incident management team.

- Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.

- Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.

- Supporting end users for their hardware, operating system and application related issue.

- Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.

- Ensure adherence to operational & technical escalation process (escalation matrix)

- Provide accurate information in the shift handovers and on email to the respective Managers.

- Patching and cabling of the Assets and also working on WIFI/ wir...