Job Description
Schedule: 1st & 3rd Wednesday of the month or the month
Location: Porto Salvo Office, AV Jacques Delors 3, Porto Salvo, Lisbon, Portugal
Please note that labor accident insurance is mandatory.
Key Responsibilities
Provide L1/L2 desktop support for Windows and macOS environments
Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, scanners)
Install, configure, and maintain Windows OS, MS Office, and standard applications
Support Active Directory (user accounts, password resets, group policies)
Handle incident, request, and problem management using ITSM tools (ServiceNow or similar)
Troubleshoot network issues (LAN/WAN, TCP/IP, VPN, Wi-Fi)
Support email systems (Outlook, Exchange, O365)
Coordinate with L3 teams and vendors for issue resolution
Ensure SLA compliance and maintain proper documentation
Provide onsite and remote support as required
Required Skills & Qualifications
2+ years of experience in Desktop /...
Location: Porto Salvo Office, AV Jacques Delors 3, Porto Salvo, Lisbon, Portugal
Please note that labor accident insurance is mandatory.
Key Responsibilities
Provide L1/L2 desktop support for Windows and macOS environments
Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, scanners)
Install, configure, and maintain Windows OS, MS Office, and standard applications
Support Active Directory (user accounts, password resets, group policies)
Handle incident, request, and problem management using ITSM tools (ServiceNow or similar)
Troubleshoot network issues (LAN/WAN, TCP/IP, VPN, Wi-Fi)
Support email systems (Outlook, Exchange, O365)
Coordinate with L3 teams and vendors for issue resolution
Ensure SLA compliance and maintain proper documentation
Provide onsite and remote support as required
Required Skills & Qualifications
2+ years of experience in Desktop /...
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