Job Description

Schedule: 1st & 3rd Wednesday of the month or the month

Location: Porto Salvo Office, AV Jacques Delors 3, Porto Salvo, Lisbon, Portugal

Please note that labor accident insurance is mandatory.

Key Responsibilities

  • Provide L1/L2 desktop support for Windows and macOS environments
  • Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, scanners)
  • Install, configure, and maintain Windows OS, MS Office, and standard applications
  • Support Active Directory (user accounts, password resets, group policies)
  • Handle incident, request, and problem management using ITSM tools (ServiceNow or similar)
  • Troubleshoot network issues (LAN/WAN, TCP/IP, VPN, Wi-Fi)
  • Support email systems (Outlook, Exchange, O365)
  • Coordinate with L3 teams and vendors for issue resolution
  • Ensure SLA compliance and maintain proper documentation
  • Provide onsite and remote support as requir...

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