Job Description

Desktop Support Engineer L1

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Roles And Responsibilities

  • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Hardware and software troubleshooting and resolution.
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio‑visual, conferencing, and technologies.
  • Network & sharing printer installation.
  • Knowledge of Office 365 support.
  • Coverage/compliance software installation and troubleshooting.
  • Good communication skill.
  • Good knowledge of DHCP, DNS.
  • Support Mac devices.
  • Maintain IT inventory, coordinate vendor support, and assist with proc...

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