Job Description
Purpose of the role: Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals.
Key responsibilities:
• Provide onsite and desk side support services to end users.
• Troubleshoot PC related problems at the direction of TCS level 1or SPOC.
• Complete incidents and requests within SLA in pressurized environment.
• Build, configure and troublesho...
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