Desktop Support Engineer

About the role:

Will provide support to customers by phone, chat, email & screen connect. Create and maintain case management records of daily problems on project site/Gorelo and remedial actions taken, or installation activities. Interface with customers and vendors to find solutions for problems that may affect the customer

What you'll be doing:

• Monitor and respond quickly and effectively to requests received through the Project site/screen connect/telephone or email.
• Investigate user problems and identify source; determine possible solutions, test and implements solutions.
• Configure and troubleshoot personal computers, network cabling and other related equipment, devices and systems; add or upgrade and configure printers and other related equipment.
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Providing one on one assistance to end users by cha...