Job Description
Responsibilities
- Perform advanced troubleshooting: Diagnose and resolve complex hardware issues, including component failure, system performance, and compatibility problems.
- Manage operating systems: Provide advanced support for operating systems, such as Microsoft Windows, including installation, configuration, and troubleshooting.
- Support enterprise applications: Troubleshoot and resolve issues with specialized enterprise applications, including database access, software-specific errors, and integration problems.
- Configure network settings: Assist with network-related issues, such as group policy settings, domain access, user permissions, and connectivity problems with LAN/WAN and VPNs.
- Execute software deployment and updates: Assist with the deployment of software patches and updates across the organization, using tools like SCCM and Intune.
- Maintain system security: Implement and enforce security protocols, such as installing and updating antivirus sof...
- Perform advanced troubleshooting: Diagnose and resolve complex hardware issues, including component failure, system performance, and compatibility problems.
- Manage operating systems: Provide advanced support for operating systems, such as Microsoft Windows, including installation, configuration, and troubleshooting.
- Support enterprise applications: Troubleshoot and resolve issues with specialized enterprise applications, including database access, software-specific errors, and integration problems.
- Configure network settings: Assist with network-related issues, such as group policy settings, domain access, user permissions, and connectivity problems with LAN/WAN and VPNs.
- Execute software deployment and updates: Assist with the deployment of software patches and updates across the organization, using tools like SCCM and Intune.
- Maintain system security: Implement and enforce security protocols, such as installing and updating antivirus sof...
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