Desktop Support Engineer

Title: Desktop Support Engineer Experience: 1.5 years Location: Faridabad Skills Required: Desktop support , Ticketing tools , l1 support Notice Period: Immediate joiner or up to 1 month . We at Coforge are seeking a “Desktop Support Engineer to support IT operations in a fast-paced manufacturing environment. Roles & Responsibilities: Provide onsite support for: Desktops and laptops Barcode and MRP printers Handheld, fixed, and RF scanners Ensure smooth functioning of production line IT infrastructure with minimal downtime Troubleshoot hardware, software, and network-related issues Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools Monitor and manage tickets within defined SLAs and escalate when required Perform installation, configuration, and maintenance of IT equipment Coordinate with L2/L3 teams and vendors for issue resolution Maintain proper documentation of incidents and solutions Support a high-availability environment with quick turnaround ...