Job Description

Description

My client, a leading financial services firm in Dublin is actively looking for a Desktop Support Engineer for a full time permanent role. 

Job Purpose

The role is responsible for 1st and 2nd level support through various channels, incident investigation and diagnosis, request fulfilment, device build and deployment, software licensing and procurement as well as the administration of the knowledge base management system.

Reporting to the Service Centre Manager, the roles is part of the Service Centre which comprises the Service Desk and End User Technology teams who provide 1st and 2nd line IT support services across the company.

Key Accountabilities

  • Perform incident management on support products and services.
  • Perform triage, resolve incidents and respond to queries on PC’s, laptops, terminals, printers, mobile devices, shrink wrap and in-house applications
  • Drive technical content and departmental proce...

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