Desktop Support Engineer

Requirements: Required Minimum Education /Training Relevant tertiary qualification (mandatory for external candidates) Grade 12 with a proven track record in IT Desktop Support (minimum requirement for internal candidates) Valid professional international certifications: ITIL V4 Foundation MCSE (Microsoft Certified Solutions Expert) CompTIA A CompTIA N Minimum Required Work Experience Minimum 5 years experience working within an IT environment Minimum 3 years experience in IT infrastructure technical support Proven exposure to: IT hardware support Software application support End-user support within enterprise environments Technical Knowledge/Competencies Strong overall IT technical capability Solid understanding of cybersecurity trends and technology solutions Good working knowledge of ISO standards and relevant IT governance frameworks Demonstrable technical expertise in: Microsoft technologies Cisco technologies Citrix environments Desktop engineering skills and hands-on experience ...