Job Description

  • Onsite End user support based on tickets received in ITSM tools. 
  • Provisioning of onboarding new users with all required access and configured hardware 
  • Support remote users with their request and incident and configure and ship the hardware assets. 
  • Roles & Responsibilities
  • Onsite End user support based on tickets received in ITSM tools. 
  • Provisioning of onboarding new users with all required access and configured hardware 
  • Support remote users with their request and incident and configure and ship the hardware assets. 
  • Perform remote troubleshooting for users working remotely. 
  • Install and configure end points assets for provisioning. 
  • Support printer issues across the campus 
  • Providing desk side assistance based on user request. 
  • Providing white glove support for executives
  • Manage the hardware repairs and inventory management. 
  • Manage da...

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