Job Description

Roles & Responsibilities

  • Installation, Configuration & Troubleshooting :
  • Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
  • Install operating systems (Windows/Linux), drivers, and authorized software applications.
  • Diagnose and resolve hardware issues such as faulty components, motherboard, RAM, HDD/SSD, SMPS, etc.
  • Troubleshoot system performance issues, display problems, sound issues, and network connectivity errors.
  • User Support & Issue Resolution :
  • Provide L1/L2 technical support to employees for system- and application-related issues.
  • Respond to support tickets, calls, emails, and on-site service requests.
  • Assist users with login issues, password resets, MS Office, email configuration, and common desktop applications.
  • Guide users on IT policies, system usage, and safe computing practices.
  • Network Support :
  • ...

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