Desktop Support Engineer

Necessary: Must know how to speak German (C2) and English (C2)

Job Description

• Provide onsite and desk-side support services to end users.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure, and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-user data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by Customer Tech support will assist in troubleshooting the data center devices
• Replace defective component cards in data center equipment a...