Job Description

The Role:

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.

Ideal Profile:

  • Excellent working knowledge of Windows 7, 8, 10, 11
  • Good working knowledge of Windows. (MacOS a plus).
  • Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network...

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