Job Description

Project site address : D&C, Majestic plaza Law garden, Ellis bridge, Ahmedabad City, Gujarat, India 380006

Visit Model: 2-3 Days a week (Might change to FTE after months)

Start Date: Monday, 9th Feb 2026

Key Responsibilities

  • Provide L1/L2 desktop support for Windows and macOS environments
  • Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, scanners)
  • Install, configure, and maintain Windows OS, MS Office, and standard applications
  • Support Active Directory (user accounts, password resets, group policies)
  • Handle incident, request, and problem management using ITSM tools (ServiceNow or similar)
  • Troubleshoot network issues (LAN/WAN, TCP/IP, VPN, Wi-Fi)
  • Support email systems (Outlook, Exchange, O365)
  • Coordinate with L3 teams and vendors for issue resolution
  • Ensure SLA compl...

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