Job Description
Description
The Desktop Tech is responsible for providing Level 2 hardware and software support to 1500+ desktop PC’s, laptops, and peripherals, and troubleshot reported issues involving MS Office functions, Windows2000/XP, Virus/Spy ware, and standard applications in multiple locations while meeting defined service level agreements and adhere to and promote Desktop Standards. Participate in special projects such as equipment moves, repair/ maintenance of network printers and Personal computers. Document daily tasks in time tracking system. Document trouble-shooting procedures to be used by fellow technicians.
Responsibilities:
+ Provides Tier 2 support for end-user computing devices for employees and Contingent workers in multiple offices and functions as an escalation point for Tier 1 support.
+ Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
+ Deploys and troubleshoo...
The Desktop Tech is responsible for providing Level 2 hardware and software support to 1500+ desktop PC’s, laptops, and peripherals, and troubleshot reported issues involving MS Office functions, Windows2000/XP, Virus/Spy ware, and standard applications in multiple locations while meeting defined service level agreements and adhere to and promote Desktop Standards. Participate in special projects such as equipment moves, repair/ maintenance of network printers and Personal computers. Document daily tasks in time tracking system. Document trouble-shooting procedures to be used by fellow technicians.
Responsibilities:
+ Provides Tier 2 support for end-user computing devices for employees and Contingent workers in multiple offices and functions as an escalation point for Tier 1 support.
+ Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
+ Deploys and troubleshoo...
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