Desktop Support Associate-Helpdesk

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). NTT DATA Services currently seeks a “Helpdesk Associate” to join our team in Panama. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.

Responsibilities

• Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
• Answers the helpdesk line and responds to users requests regarding computer systems
• Acknowledges receipt of all users request within defined service levels.
• Initiates service orders (tickets) ...