Job Description
**Req ID**:
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
- Answers the help desk line and responds to users' requests regarding computer systems.
- Acknowledges receipt of all user requests within defined service levels.
- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
- Maintains user information and documentation.
- Participates in ensuring that client requests via the ticketing system are managed to closure.
- Delivers results in support of achieving the organization's Service Level Agreements.
- Prioritizes work based on time and complexity requirements.
- Exercises sensitivity to due process and proper pacing.
- Routes clients when appropriate to proper support queues.
- Ma...
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
- Answers the help desk line and responds to users' requests regarding computer systems.
- Acknowledges receipt of all user requests within defined service levels.
- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
- Maintains user information and documentation.
- Participates in ensuring that client requests via the ticketing system are managed to closure.
- Delivers results in support of achieving the organization's Service Level Agreements.
- Prioritizes work based on time and complexity requirements.
- Exercises sensitivity to due process and proper pacing.
- Routes clients when appropriate to proper support queues.
- Ma...
Ready to Apply?
Take the next step in your AI career. Submit your application to NTT DATA today.
Submit Application