Desktop Support Associate-helpdesk

**Req ID**:
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
**Req ID**:
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
**NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual (English-Spanish) to join our team in Mexico (100% Remote).**
**Activities**:
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
**Basic Qualifications**:
- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
- Finished high school (a copy of your offici...