Desktop Support Associate-Helpdesk

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA Services currently seeks a Helpdesk Associate to join our team in Panama. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.

* Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.

* Answers the helpdesk line and responds to users requests regarding computer systems

* Acknowledges receipt of all users request within defined service levels.

* Initiates service orders (tickets) for all users requests, assisting us...