Desktop Support Associate-Helpdesk

General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP) Finished high school (a copy of your official certificate of completion will be requested) Availability to work 45 hours per week Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts) Advanced English (excellent pronunciation and fluency) Looking to work in IT Environment 6 months of experience in Customer Service and/or Tech Support Have basic t...