Desktop Support Associate-Helpdesk

Job Description

Req ID: 310915 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, México (MX-MEX), Mexico (MX).

· Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. · Answers the help desk line and responds to users’ requests regarding computer systems. · Acknowledges receipt of all user requests within defined service levels. · Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. · Maintains user information and documentation. · Participates in ensuring that client requests via the ticketing system are managed to closure. · Delivers results in support of achieving ...