Desktop Support Analyst

Technical Skills requirements:

• 5 + years working knowledge of Microsoft Windows operating systems, Active Directory, group policies

• 5 + years of hands-on experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN troubleshooting network issues.

• 5- 10 years of IT End User Trade Floor experience in a leading financial firm in high paced environment.

• Mobile Device Management Platform (Intune, AirWatch, Mobile Iron, etc.) experience is a plus.

• Technical certifications such as: ITIL Certification, CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP)

• Experience supporting market data applications such as: Bloomberg, FactSet, Reuters, etc.

• Understanding to troubleshoot hardware related issues – Dell/ HP Desktops / Laptops, surface book or surface studios, Apple devices, non-apple devices.

• Excellent Verbal and Writing Skills are a must.

• Working experien...