Job Description

Position Details

What you will do :

  • A combination of on phone support for internal CAA Associates and onsite support

  • Support tasks for this position include incident handling, problem identification, ticket Management (logging and tracking), troubleshooting, resolution, hardware and software support, incident, and problem escalation

  • Provide 1st, 2nd level technical support for Windows 10, O, remote connectivity as well as several business specific applications

  • Experience in managing devices in Intune

  • Provide support in a Citrix environment

  • Provide support to virtual desktops in an Azure environment

  • Management, setup and maintenance of all IT equipment onsite, this includes printers, Video conferencing and other IT assets 

  • Setup and configuration of new hardware and software

  • Educate users on how to use systems and applications as required

  • Asse...

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