Job Description
Description
Desktop Support Analyst
On-site | Austin, TX | Contract-to-Hire
Key Responsibilities
+ Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
+ Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
+ Perform on-site updates, Configuration changes, or Software installations.
+ Provide on-site technical assistance to End Users.
+ Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
+ Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
+ Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
+ Perform end-user support...
Desktop Support Analyst
On-site | Austin, TX | Contract-to-Hire
Key Responsibilities
+ Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
+ Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
+ Perform on-site updates, Configuration changes, or Software installations.
+ Provide on-site technical assistance to End Users.
+ Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
+ Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
+ Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
+ Perform end-user support...
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