Desktop Support Analyst 1

Desktop Support Analysts 1 provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.

Key Accountabilities:

• Serve as the go to hands on IT resource for a respective site
• Configure, deploy, maintain and troubleshoot desktops, laptops, printers, ip phones, mobile devices, and telecommunications devices including accessories related to end user equipment
• Provide timely and accurate support to end users and other IT teams
• Adhere to End Users Services and Company defined policies and procedures
• Perform field support functions associated with internal and external customer-based needs
• Work with ServiceNow application to manage ticket queues
• Trusted to use the following tools to support desktop, laptop, and software management
• ...