Job Description
Job Title: Desktop Support Analyst I
Summary:
Desktop Support Analysts 1 provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.
Key Accountabilities:
Serve as the go to hands on IT resource for a respective site
Configure, deploy, maintain and troubleshoot desktops, laptops, printers, ip phones, mobile devices, and telecommunications devices including accessories related to end user equipment
Provide timely and accurate support to end users and other IT teams
Adhere to End Users Services and Company defined policies and procedures
Perform field support functions associated with internal and external customer-based needs
Work with ServiceNow application to manage ticket queues
Trusted to use the following tools to support desktop, laptop, and software management<...
Summary:
Desktop Support Analysts 1 provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.
Key Accountabilities:
Serve as the go to hands on IT resource for a respective site
Configure, deploy, maintain and troubleshoot desktops, laptops, printers, ip phones, mobile devices, and telecommunications devices including accessories related to end user equipment
Provide timely and accurate support to end users and other IT teams
Adhere to End Users Services and Company defined policies and procedures
Perform field support functions associated with internal and external customer-based needs
Work with ServiceNow application to manage ticket queues
Trusted to use the following tools to support desktop, laptop, and software management<...
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