Desktop Service Technician

Job Overview

Desktop Technical Services team provides level 2 technical support to Fidelity Canada line of businesses across Canada. Operational success is driven by strong team cohesion, focused around delivering high level of service quality and customer experience to staff working remotely and in the office.

How You’ll Make an Impact

The Desktop Service Technician is responsible for providing excellent reactive second and/or third level hardware and software support services, ensuring all PC systems and computing devices perform smoothly and efficiently and maintaining PC’s and security in support of user workstations and applications.

Responsibilities

• Interact in a professional manner with all staff with a strong focus on customer satisfaction and resolution.
• Provide 'white glove' services to Executives and business critical staff such as Investment Management (Traders) and Sales.
• Respond promptly to requests fro...