Job Description
- Provided first-class PC support using strong knowledge of Windows and Microsoft Office applications
- Assisted customers with software package installations to ensure efficient and high-performing IT systems
- Performed Windows backup, operating system installation, and software installation
- Handled support desk calls, communicating complex technical information clearly and concisely for optimal end-user understanding
- Troubleshot and resolved desktop issues at L2 support level, ensuring minimal downtime and high user satisfaction
Skills Required
Windows Backup, Software Installation, Os Installation, Ms Office
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