Job Description
Role Descriptions
- Deskside Support will provide incident and request management support to all end-user devices. E.g. Desktop, Laptop, Tablet, thin client, Mac, Monitor, Mobile device, VPN Token, printer, Scanner, Thumb drive, encrypted portable HDD, etc.
- Incident handling: including troubleshooting and break-fix; follows incident management process.
- Service Requests: Installation, Movement, Addition, or Change (IMAC) of new or existing end-user device hardware/software components.
- Software application support for applications both commercial off-the-shelf and customer-developed.
- Queue management for incident resolution and request fulfillment.
- Desk-side support provides support in both the local language and English.
- Perform ICMS and PC sign off on every PC deployment and collection
- Flexible resources to cater for the demand of standby or end-user device-related projects, without compromising dai...
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