Desktop Engineer

Description

JOB DESCRIPTION

The Desktop Engineer – Junior provides Tier 1 and Tier 2 desktop support in a secure, enterprise Windows environment. This role supports the build, deployment, maintenance, and troubleshooting of desktop systems, peripherals, and end-user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies.

Key Responsibilities

•Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices.

• Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment.

• Support mobile and handheld devices, including Android and iOS smartphones and tablets.

• Assist with the deployment of desktop images and applications, including automated deployment tools.

• Perform ba...