Job Description

Req ID: 69183

Location: Smithers, British Columbia, Canada

Company: NTT DATA BCU, Inc.

This position is part of the BCGE Union.

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

  • Receives, reviews, and completes service requests.
  • Resolves technical problems transferred from the Service Desk that require an onsite presence.
  • Installs and configures a variety of computer hardware and software, communications and peripheral devices.
  • Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
  • Provides preliminary or routine instruction to customers in systems, applications and protocols.
  • Alerts Manager to current or potential problems with systems, appli...

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