Deskside Support Technician

Technical Support:

• Provide hands-on technical support to employees resolving hardware, software, and network issues promptly.
• Assist users with software installations, updates, and configurations.
• Troubleshoot and resolve hardware problems, coordinating repairs or replacements when necessary.

User Assistance:

• Offer on-site guidance and training to employees on using various software applications and technological tools.
• Address user inquiries related to IT systems and applications, offering clear and concise instructions to resolve issues.

Systems Maintenance:

• Conduct routine maintenance and updates on computers, printers, peripherals, and other IT equipment.

Documentation and Reporting:

• Maintain accurate records of technical issues, resolutions, and equipment inventory.